Refund policy

JRByz Return and Refund Policy

We want you to love your order. If something is not right, here is how returns work.

Return Window

You have 30 days after receiving your item to request a return. Requests made after this window cannot be accepted.

Eligibility

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@jrbyz.com. If your return is accepted, we will send you instructions on how and where to send your package. Return shipping costs are the customer's responsibility, except when an item arrives damaged or incorrect. Items sent back to us without first requesting a return will not be accepted. You can always contact us with any return question at support@jrbyz.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom or personalized products, personal care goods such as beauty products, and any opened supplements or consumables, which cannot be accepted back for safety reasons. We also do not accept returns on hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards. Please contact us if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@jrbyz.com."